The Psychology of the Drive-Thru: Why Friendliness and Speed Define QSR Dominance

In the high-stakes world of Quick Service Restaurants (QSR), the battle for customer loyalty is increasingly being fought at the drive-thru window. A comprehensive new study conducted by InTouch CX…

Strategic Pivot: Kura Sushi Revamps Loyalty Program to Drive Engagement and Average Check Growth

By Julie Littman | October 7, 2026 In an era where customer loyalty is increasingly digitized and data-driven, Kura Sushi USA has officially entered the next phase of its consumer…

The Rising Sun in the Glass: Do Global Accolades Actually Drive Japanese Wine Exports?

For decades, the global wine community has looked toward the traditional vineyards of France, Italy, and California as the benchmarks of viticultural excellence. However, a quiet revolution has been unfolding…