The Psychology of the Drive-Thru: Why Friendliness and Speed Define QSR Dominance
In the high-stakes world of Quick Service Restaurants (QSR), the battle for customer loyalty is increasingly being fought at the drive-thru window. A comprehensive new study conducted by InTouch CX…
Outback Steakhouse Reinvents the American Steakhouse Experience with “Best Steaks Ever” Initiative
In a bold move to solidify its position as the premier destination for casual dining, Outback Steakhouse has officially launched its “Best Steaks Ever” campaign. The initiative, announced today in…
The New Currency of Luxury: Why Modern Travelers Are Trading Frictionless Bubbles for Earned Experiences
By Colin Nagy | October 9, 2026 For decades, the global luxury travel industry was defined by a singular, obsessive goal: the elimination of friction. Five-star hospitality was measured by…
The Broadway of Hospitality: How Hotel F&B is Transcending the ‘Amenity’ Stigma to Become Local Destinations
In the modern hospitality landscape, the distinction between a hotel restaurant and a standalone dining destination is rapidly evaporating. No longer relegated to the role of a convenient fallback for…
Consolidation in Travel Tech: Duetto Acquires Flyr Hospitality to Solidify Revenue Management Dominance
By Sean O’Neill | October 8, 2026 In a significant consolidation within the travel technology sector, Duetto—the hotel revenue management software titan backed by private equity firm GrowthCurve Capital—announced on…
Walking for a Sustainable Future: Hospitality Action and #VATsTheProblem Unite to Tackle Industry Crisis
In an unprecedented show of solidarity, the UK’s leading hospitality charity, Hospitality Action, has announced a strategic partnership between its flagship annual fundraising event, "Walk for Wellbeing," and the high-profile…
Health-Focused Chain True Food Kitchen Files for Chapter 11 Bankruptcy, Seeking Strategic Sale
By Julie Littman Published October 6, 2026 True Food Kitchen, the health-conscious dining concept once heralded for its commitment to anti-inflammatory nutrition and rapid national expansion, has officially filed for…
Bojangles Transforms into "Boojangles": A Deep Dive into the Brand’s 2026 Spooky Season Strategy
The crisp autumn air has arrived, and with it, a familiar, albeit haunting, transformation is taking place across the American South and beyond. Bojangles, the iconic Charlotte-based restaurant chain known…
Beyond the Pipeline: Why "Skin in the Game" Defines the New Era of Hotel Development
This sponsored content was created in collaboration with a Skift partner. In the high-stakes world of global hospitality, hotel growth has long been measured by a standard, predictable yardstick: the…
Alaska Airlines Strategizes for Future Growth Amid Capacity Constraints at Sea-Tac
As the aviation industry navigates a post-pandemic landscape defined by volatile fuel prices and infrastructure bottlenecks, Alaska Airlines is proactively reshaping its network strategy. Faced with the impending saturation of…















